Support

We're a small team. If you email us, a human reads it and replies.

Medical emergency? Do not use this page or the app. Call your local emergency number (911 US / 112 EU / 999 UK) or contact your care team immediately.

Contact us

Email: support@RadiantRTapp.com
Mailing address: RADIANT ONCOLOGY WELLNESS LLC, 3644 Interlake Ave N, Seattle, WA 98103, USA
Response time: typically within 2 business days.

Frequently asked questions

Is this a medical device?

No. Radiant RT is an educational and self‑tracking tool. It does not provide diagnosis, treatment, or real‑time monitoring. Always follow the guidance of your oncology team.

How do I cancel my subscription?

On iPhone: Settings → your name → Subscriptions → Radiant Complete → Cancel.
On Android: Play Store → your profile → Payments & subscriptions → Subscriptions → Radiant Complete → Cancel.

Cancellations take effect at the end of the current billing period. You keep premium access until then.

Can I get a refund?

Refunds are handled by the store you purchased through:

Consumers in the EU and UK may have additional statutory rights.

How do I delete my account and data?

See our full Delete your account page for step-by-step instructions, the data we remove, and what is kept for legal or tax reasons.

Quick version — in the app: More → Profile → Delete Account. This deletes your account and all associated check‑in data within 30 days. You can also email support@RadiantRTapp.com from the address on the account.

My symptoms seem wrong — what should I do?

If you tapped the wrong score, just log an updated check-in the next day — the graph will reflect the new value. If something feels medically wrong or worrying, contact your care team, not us.

I can't sign in.

Try these in order: (1) restart the app; (2) make sure the email or Apple/Google account is the same one you used to sign up; (3) use "Forgot password" if you used email sign‑up. If none of that works, email support@RadiantRTapp.com with your device model and OS version.

What data do you collect?

Only what's needed to run the app: your account email, the symptom entries you add, and basic usage/diagnostic information. We never sell your data. See the Privacy Policy for the full list.

Is Radiant RT available on Android and iOS?

Yes — iOS 15+ and Android 8+. We're shipping first to English speakers; more languages will come.

Who is this app for?

Anyone undergoing external‑beam radiation therapy (breast, head/neck, prostate, lung, pelvic, CNS/brain, or other). Spouses, partners, and caregivers use it too.

Can my oncologist see my data?

Not directly. Trends are designed for you to show in person during your visits. We are not integrated with any hospital EHR. Your data is only yours.